Case Studies
Background
Founded in 2018, Bluebird Mountain Sports offers daily and seasonal rentals for ski, snowboard, and snowshoe enthusiasts at three outlets in New Mexico and Colorado. Known for their seamless rental process and exceptional customer service, they stand out with all-inclusive pricing, flexible policies, and a hassle-free experience, making them one of the top winter rental outlets in the region.
Challenge
Bluebird Mountain Sports had been struggling with its off-the-shelf inventory management and customer reservations software due to the lack of flexibility and customization. They tried tailoring other solutions to meet their needs, but they still didn’t have the control they needed over the user experience, functionalities, and reporting. Bluebird Mountain Sports decided they needed to develop a custom application to streamline the rental check-out and return process, increase the ease of online equipment reservations, and improve their inventory management system.
Solution
Covalience provided Bluebird Mountain Sports with an end-to-end software development team, specializing in inventory management systems, to build a custom application tailored to their needs.
We partnered with Covalience to expand our development capacity. With a time-to-market deadline, we didn’t have the resources for a lengthy development cycle but needed to move our current application technologies and architecture forward. They provided a virtual team who quickly learned our product and worked seamlessly with our product manager and existing global team to successfully build out our application.
Matt McDanelOwner, Bluebird Mountain Sports
Implementation
Over the course of 12 months, Covalience’s dedicated engineering team helped design, engineer, and deploy a custom equipment rental system with the following features:
- Inventory Management: Covalience built an inventory management system that consolidates inventory information across all three stores, streamlines the equipment check-out and return process, and provides better reporting to improve decision-making.
- Client Portal: Covalience enhanced the customer experience by building a user-friendly client portal that enables customers to easily filter and book rental packages, access their rental history, and view the cost breakdowns for each package.
- End-to-End Support: With Covalience’s technology consulting, Bluebird Mountain Sports had a clear roadmap and the engineers to achieve their vision. The Covalience team assisted with everything from requirements definition, technical architecture, UI/UX design, engineering, deployment, and on-call support after launch.
Results
The new equipment rental and inventory system has played a crucial role in Bluebird Mountain Sports’ business and revenue growth. Their partnership with Covalience has resulted in the following benefits:
- Improved Customer Satisfaction: Bluebird Mountain Sports has witnessed enhanced customer satisfaction.
- Increased Revenue: Bluebird Mountain Sports has seen a surge in bookings and an increase in revenue.
- Improved Operational Efficiency: Bluebird Mountain Sports staff are now able to process equipment check-outs and check-ins much faster, streamlining their operations.
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