Case Studies
Background
A leading Oracle Applications, Infrastructure, and Services partner helps mid-to-large enterprises design, implement, and maintain ERP-centric solutions. With over 30 years of experience, the company offers comprehensive services including digital transformation consulting, application managed services, and infrastructure managed services, enabling businesses to optimize operations and focus on innovation.
Challenge
The company was struggling to find qualified infrastructure engineers willing to work night shifts to support their operations centre and resolve engineering issues. They needed a reliable partner to integrate with their existing engineering team to provide 24/7 coverage and support.
Solution
Covalience provided a dedicated team of 7 infrastructure engineers based in India to cover the US nightshift for the operations center and several key engineering roles.
Industry
- IT Services
Over my 20 years of working in operations, working with Covalience has been the best offshoring experience I have ever had.
SVPCloud Operations, Leading Managed Services Provider
Implementation
Covalience’s team has supported the company in the following areas:
- Pressero Modernization: Rebuilt Pressero by migrating it from VB.NET and older C# services to the latest ASP.NET and C#.
- eDocBuilder Enhancement: Developed customer, client, and admin applications using MVC5 and JavaScript, strengthened security with JWT and Claims-Based Authentication, and improved UI controls with Kendo UI.
- tFLOW Integration: Helped Aleyant integrate tFLOW into its product suite by defining processes, collaborating with product owners, and assisting developers in planning and execution.
- Print Job Manager Optimization: Provided Agile process consulting to establish a structured approach for capturing product requirements and improving workflow efficiency.
Results
Covalience’s partnership has empowered the client to streamline operations and realize the following benefits:
- 24/7 Coverage: Enabled 24/7 coverage for the operations centre with skilled engineers, enhancing operational efficiency, and ensuring swift issue detection and resolution.
- Improved Engineer Utilization: Empowered the client’s dayshift engineers to focus on strategic, value-add projects rather than overnight issue resolution.
- Enhanced Customer Satisfaction: Improved night shift coverage and increased engineering capacity, enhanced service delivery and client satisfaction.
- Maximized ROI: Increased ROI with a highly skilled, cost-effective engineering team to fill difficult-to-staff night shift roles.
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