Covalience is a trusted partner to provide expert software development teams globally across multiple industries, and with startups to Fortune 500 firms. Committed to giving our clients the best development experience, we wanted to give them easy access to the answers they need, during and after business hours.

The Customer Support System was designed to give Covalience clients an easy way to contact us when they have a problem. The design needed to be simple and straightforward, especially if a client was using this to contact us about an urgent issue.

The clean layout and design enable a client to easily complete the form, and to set the priority and response level. For the app, we focused on creating a notification bar so that whenever an urgent customer ticket is created and comes into the system, it activates a phone alarm on the Covalience employee’s phone who is on call so that there can be an immediate response.